I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? I have a lengthy choice Label for one of my fields . 2 Answers. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. I dont know of any reason why it wouldnt work. For instance, say a form section is captioned A/B and it displays as such when tabbed. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. Check out the top of the comments section here for some code to get you started. For several script types the RITM Glide Record is available as JS variable 'current'. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. The dependent value is the value that this data depends on. This one needs to be done a bit differently. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Youll need to get ServiceNow support to help you with this. } (Service catalog fields are "variables", and they are different from normal table fields). Nice work!, What does the $ & $$ means in above script? Theres no good way that I know of to do this. . The IT department will contact you for further information if necessary.. Record Producer ServiceNow. Thanks for your reply. As such, youll need a field to store that value in. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Is there a single-word adjective for "having exceptionally strong moral principles"? //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule This is certainly possible, but it depends on how you are including those variable values in your email. Why do small African island nations perform better than African continental nations, considering democracy and human development? Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Note: The performance of this report depends on the number of variables and incidents in your system. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Why is this the case? I got your initial script to work changing a variable label on a catalog item. Is this a case where I need to dotwalk from the variable set to get to the object? Save my name, email, and website in this browser for the next time I comment. Thanks for sharing! Getting the following error: I like this better than what I have, Ill update the article above. current.u_record_producer = cat_item.sys_id; Thanks James! Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Any advice? You did such an amazing job. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Mark, We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. A Catalog Item isa form used to submit information, a request, or to create a task. Great Solution Mark! The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. This was just what I was looking for, thanks for sharing. That should be just what you need. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Condition: current.script.indexOf ('Force population of record producer') == -1. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Since Service Now locks everything down, it can be difficult to make this work. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Only do this for a few Categories for the time being. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. No way to handle the container, but you can hide checkboxes. }. The element HAS to match in your reference qualifier for the subcategory variable. what about related list labels? I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Is there any way in the same solution we can handle the check boxes and two column wide Container. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. This configuration can be accomplished in a few simple steps as shown below. var scriptCode = ; If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Ok, any idea how to do that? Variables to collect data for record producer fields. Heres a script that allows you to do that. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. A limit involving the quotient of two sums. As explained above, the key to making this work is a display business rule. That might just do the job.. Record . Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Thats handled in the else statement in the business rule script above. 0 coins. This value can then be used for reporting or other purposes in your system! Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; The object reference is cat_item. It doesnt look like this script works anymore on Berlin. This was just what I was looking for, thanks for sharing. Couldnt get it to work at first, but it does now. Any way to loop through all of my elements that begin with u_, and color them? From the ServiceNow Wiki, here is some documentation to read before you start building your report. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. g_scratchpad.emptyVars = emptyVars.join(,); Currently all variables show up in those notifications. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. I have to change my Section Name dynamically based on some conditions . New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. You can do that by going to sys_choice.LIST in the application picker. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. So the message that is added in Firefox is like this- If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Good to have a couple of choices! This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. I am not able to fetch the values for these fields in the script. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. as a result. For the itemVars while loop, And within the producerVars while loop. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. How would you go about changing a catalog variable label on a catalog task? Nice work! I think the problem is in your if statement. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Thanks for the script, it works pretty well on backend. Technically talking, both have different setup and architecture. When the record is submitted using a record producer, you are redirected directly to the generated record. Sorted by: 1. This is great AdminPro! I can see advantages to both approaches. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. gs. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Variables belong to global application so script is accessing on global then it worked. You did such an amazing job. Thanks, -e. I think any time you can use the out-of-box behavior you should. I've updated the article. Lets try it out! This was just what I was looking for, thanks for sharing. What type of a field should the Record producer be? My line 3 is the if statement ending with the opening curly brace. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Well done.

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