Additional fees for baggage may apply. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Some countries also require a machine-readable passport and/or unstamped available pages. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. combination of at least two of the following components selected before All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. How do I book seat assignments and meal requests? If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. You will be asked to sign up or log in. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. You should also confirm departure times for each onward flight. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Am I eligible to purchase a ticket? We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Baggage is entirely at owner's risk. Basic Economy . Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Many airlines are updating their policies regarding travel credit use deadlines. StudentUniverse empowers young adults to experience the world with discount travel. It is your responsibility to ensure you have the proper visas/documents. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. To find the change rules for your flight ticket, look under the My Trips section of your account. You also can't split it between multiple flights. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. We strive to make sure your travel arrangements are satisfactory. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Yes! Travel insurance is recommended for all bookings. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. If your query is not urgent, please expect a delay in receiving a response. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. comments . The airline will determine eligibility requirements for your companion prior to your purchase. Please read these Booking Conditions carefully. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Yes! You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. I have questions about baggage. This applies to future travel credit as well. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Travelers are responsible for ensuring that they have all necessary travel documents and visas. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. You are solely responsible for any such fees as well. Have a look and see if there is one that works for you! If you have registered before, please check your registration is valid and has not lapsed. Most Popular. Eligibility, Joining, and Website Information. Most of these changes will be minor and we will advise you of them at the earliest possible date. Transport and accommodation providers have differing cancellation policies and rules. Your travel credit and expiration date can be found in My Wallet. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Failure to produce either may result in the provider refusing to honour the reservation. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. There are a few exceptions that must be booked on the phone with our agents. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. We advise travellers to retain sufficient local currency to meet these charges. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. For your protection, we recommend that you purchase trip cancellation and travel accident protection. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. A package arranged by us will be a We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If your airline does appear to . Heres some answers to the top questions we are getting and information to help us help you faster. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. To find the change rules for your flight ticket, look under the My Trips section of your account. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Search for the total number in your party and log in (or Sign up) as yourself. Search for the total number in your party and log in (or Sign up) as yourself. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Airlines generally do not allow changes to your routing or name changes. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Bottom Line. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. It was officially launched in 2000 and remains a privately-held company. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. First, visit the link for Studentuniverse Refund Policy Promo Code. Never miss a flight (deal) again All refunds will be delayed until the situation stabilises. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. First, visit the link for Studentuniverse Refund Policy Coupon Code. Your order constitutes an offer to buy a product. We are a Member of ABTA, membership number W325X. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. If you would not like to accept the future travel credit, we can look into the possibility of a refund. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Such recipients may include the overseas travel service providers with whom you seek to make a booking. In some cases, failure to present required vaccination documentation (e.g. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. . However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. To verify your current enrollment status we may need to contact your university or college. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Once you call, you can leave your number for a call back when we get to your place in line. Always free! Yes, same airline. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Change rules and fees can vary tremendously. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. These policies and rules are binding on you, so be sure to review them before purchase. Airlines can change the price of airfare very frequently based on a multitude of factors. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Travel insurance is also recommended by the Foreign and Commonwealth Office. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. ago You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. You can file an insurance claim through the company and wait to hear from them directly. Tuition. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Please allow adequate time to obtain any such advice or documents. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We understand a lot of events have been cancelled due to concerns over COVID-19. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Prices are subject to increase prior to the time you make full payment. This is very common, just make sure you have the card holder's permission!